Derungs Licht AG - Home (2022)

Derungs Licht AG takes your personal data protection very seriously. The declaration below presents you with our protection system for your personal data.

General guidelines regarding data protection

Thank you for visiting our website. We are pleased with your interest in our products and services. The Derungs company takes protection of your personal data very seriously and would like to provide you below with an overview of how this protection is secured.


It is possible for you to visit our website without showing personal data and without identifying yourself to us.

However, if you want to make contact with us — especially if you want to take advantage of our services — it may be necessary for us to reference, request, store, process and use information on your identity (personal data such as name, e-mail address, postal address, and telephone number).

We advise you that you are not obligated to reveal your personal data to us. The answer to such questions is always voluntary.

When handling your personal data, we always observe the applicable data protection regulations, especially the requirements of the Swiss federal law on data protection (DSG).

Optimizing the website

We are always trying to make our website a little better for you. For this we use various web analysis tools that give us answers to specific questions, such as: Which pages have you visited? Which links did you click on?

For users from the European Union: The legal basis for processing this data is Article 6, paragraph 1, letter f) of the General Data Protection Regulation (GDPR). Our legitimate interest comes from the following purposes for data collection: ensuring trouble-free connection, ensuring comfortable use of our website/application, and evaluation of system security and stability.

LinkedIn

Our website also uses plugins from LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (hereinafter “LinkedIn”). You can recognize these plugins by the LinkedIn logo.
When you visit our websites, a direct connection is created between your browser and the LinkedIn server. From this, LinkedIn detects that you have visited our site with your IP address.
Derungs also uses a “Like” button for LinkedIn. If you click on this button, you will be requested to log onto LinkedIn. Only in this case is a cookie placed on your computer. Are you already logged into LinkedIn and click on the button? Then this information will be transferred to your profile. Then other users — according to your settings — see that you like our site. If you don’t click on the button or are not logged in, no cookie will be placed on your computer.

If you visit a page with a “Like” button, the abbreviated IP address will be transferred. The IP address is then anonymized, so that no inference can be made regarding your computer or you as a user.
Information on data collection (purpose, volume, further processing, use) by LinkedIn and your related rights and settings options to protect your privacy can be found in the data protection notes at https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy
The Derungs website uses the following cookies:
• LinkedIN Insight Tag
If you do not want browser cookies to be used, you can set your browser not to accept storage of cookies. Please be aware, however, that you may have only limited use of our website or none at all. If you want to allow only our own cookies but not cookies from our service providers and partners, you can select the setting “Block cookies from third parties” in your browser.

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Xing

Our web pages may also use plugins from the social network xing.com (hereinafter “Xing”). It is operated by XING AG, Gänsemarkt 43, 20354 Hamburg, Germany.
If you call up a Derungs web page that contains such a plugin, your browser creates a direct connection to the Xing server. Xing transfers the plugin’s content directly to your browser and integrates it into its website. By integrating the plugin, Xing determines that you have called up the corresponding Derungs web page. If you are logged into Xing at the same time, Xing can associate the visit directly to your Xing account.
Derungs also uses a “Like” button for Xing. If you click on this button, you will be requested to log onto Xing. Only in this case is a cookie placed on your computer. Are you already logged into Xing and click on the button? Then this information will be transferred to your profile. Then other users — according to your settings — see that you like our site. If you don’t click on the button or are not logged in, no cookie will be placed on your computer.
If you visit a site with a “Like” button, the abbreviated IP address will be transferred. The IP address is then anonymized, so that no inference can be made regarding your computer or you as a user.
Information on data collection (purpose, volume, further processing, use) by Xing and your related rights and settings options to protect your privacy can be found in the data protection notes at https://www.xing.com/privacy

YouTube

At our websites, you will also find integrated plugins from YouTube. YouTube belongs to Google Inc., 901 Cherry Ave, San Bruno, CA 94066, USA. As soon as you visit a Derungs website with a YouTube plugin, your browser connects to the YouTube servers. This tells YouTube which of our websites you have visited. If you are logged into YouTube at the same time, YouTube can associate your browsing behavior with your personal YouTube profile. This association does not occur if you have previously logged out of YouTube.
Derungs also uses a “Like” button for YouTube. If you click on this button, you will be requested to log onto YouTube. Only in this case is a cookie placed on your computer. Are you already logged into YouTube and click on the button? Then this information will be transferred to your profile. Then other users — according to your settings — see that you like our site. If you don’t click on the button or are not logged in, no cookie will be placed on your computer.
If you visit a site with a “Like” button, the abbreviated IP address will be transferred. The IP address is then anonymized, so that no inference can be made regarding your computer or you as a user.
Information on data collection (purpose, volume, further processing, use) by YouTube and your related rights and settings options to protect your privacy can be found in the data protection notes at https://www.google.de/intl/de/policies/privacy/

Forms

For forms, we use an external form from the onlineservice provider Jotform (www.jotform.com). The data sent via the formintegrated into this website is transmitted in ssl-encrypted form to Jotform'sservers located in the EU and stored there. This data is processed by us confidentiallyexclusively for the stated purpose of the enquiry. We do not pass on your datato third parties without your consent. You can find more details on Jotform'sdata protection at www.jotform.com/privacy. A statement by Jotform on thestorage of data on servers in the EU can be found here: https://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation.

Collection, processing and use of personal data and earmarking

We collect, store, process and use personal data if you have voluntarily indicated and explicitly consented to further use when using our website. We collect, process and use personal data in association with our website only according to legal regulations and only for the purpose for which you have provided your data to us.

Transfer of personal data

Your data is only forwarded based on legal obligation or when it includes your consent and is needed for order processing.¬ Your protectable interests are always observed according to applicable law. There is no transfer to other third parties.

Right to information under DSG Art. 8

According to the federal data protection act, you always have the right, free of charge, to information on your personal data that we have collected and saved (including the origin of the data and the purpose of storage), to notification about the recipient to which the data may have been forwarded, and the right to correction, blocking or deletion of this data.

E-mail marketing

Have you subscribed for one of our newsletters or in some other context (such as filling out a contact form) expressed your interest in information from Derungs? Then we are allowed to use your e-mail address to send you information (such as invitations to events or product information) based on your interests. If you are no longer interested in our information, you can revoke consent to use your data at any time. Just click on the “Unsubscribe” link in the relevant newsletter.
For users from the European Union: The legal basis for processing this data is your declared consent pursuant to Article 6, paragraph 1, letter a) of the General Data Protection Regulation (GDPR).

Revocation of consent, sending e-mail advertising, data protection officer

You can revoke the consent you have given us at any time, effective for the future. Please write to:

Derungs Licht AG
Hofmattstrasse 12
9200 Gossau
Switzerland
mailbox@derungs.swiss

The same applies when you no longer wish to receive e-mail advertising from us or in issues of collection, processing or use of your personal data, and for information and the desire for correction, blocking or deletion of data.

Data security

We secure our website and all other systems through the latest technical and organizational means against loss, destruction, tampering or access to your data by unauthorized people.

Our security measures are continuously improved as technology progresses.

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Website analysis and online presentation

a) General information about cookies

Some of our websites use cookies. Cookies are used based on article 6 paragraph 1 point (f) GDPR for the purpose of optimising our websites and analysing user accesses ("legitimate interests").

Cookies are small text files which are placed on your end device and which are saved by your browser. Cookies do not harm in any way and do not contain any viruses. Cookies are used to improve the user-friendliness, efficiency and security of our offer. Most of the cookies we use are "transient cookies", in particular, "session cookies". When you leave our websites, they will automatically be erased. They are used, for example, for us to recognise whether you have logged in with your user account. Other cookies will remain on your end device for a certain time ("persistent cookies") and enable us to recognise your browser when you visit us again. We also use cookies to statistically analyse the use of our websites and to optimise our web offer. The storage period depends on the purpose the cookie is used for.

Most browsers accept cookies automatically. You can configure your browser so that you will be informed when cookies are about to be placed and will be able to allow cookies to be placed only on a case-by-case basis, to disable cookies in certain cases or in general, and to delete cookies automatically upon closing of the browser. If you disable cookies, the functionality of our websites may be limited.

b) Web analysis

The following web analysis services are used on our websites:

aa) Google Analytics

Based on article 6 paragraph 1 point (f) GDPR, our websites use GoogleAnalytics, a web analysis service provided by Google Inc., 600 AmphitheatreParkway Mountain View, Ca 94043, USA ("Google") for needs-orienteddesign and optimisation of our web presence. Google Analytics uses cookies andcreates pseudonymised user profiles. Any information generated by these cookieson your use of our website (browser type and version, operating system,referrer URL, IP address and time of server request) is generally transmittedto and stored on a Google server in the US. However, should you access thiswebsite from a member state of the European Union or from another country thatis party to the Agreement on the European Economic Area, Google will truncateand anonymise your IP address before transmission so that assignment isimpossible (IP masking). The IP address will not be merged with other Googledata. On our behalf, Google will usethis information for the purpose of analysing your use of the websites,compiling reports on the website activities and providing the website operatorwith other services relating to website and Internet usage.

You can prevent cookies from being stored by changing your browser software settings accordingly; however, please be advised that in such a case you might not be able to use all functions of this website to their full extent. Moreover, you can prevent the transmission of data generated by the cookies and relating to your use of our websites (including your IP address) to Google and the processing of the same by Google by downloading and installing the browser plug-in available on the following link:http://tools.google.com/dlpage/gaoptout?hl=de.

As an alternative to the browser add-on, you can refuse the use of Google Analytics by clicking the following link. An opt-out cookie, which prevents the future collection of your data when visiting this website, will be stored on your end device. Please note that the opt-out cookie will only be stored in this browser and is only valid for our websites; you will need to set the cookie again if you delete the cookies in your browser.

  • Disabling Google Analytics

We advise you that on this website, Google Analytics is extended with the code “anonymizeIp” to ensure anonymized collection of IP addresses (called IP masking).

For further information to conditions of use and data privacy in relation to Google Analytics, please refer to the website of Google.

ab) Hotjar web analysis

Our websites use Hotjar, a web analysis service of Hotjar Ltd., Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe ("Hotjar"). The legal basis is article 6 paragraph 1 point (f) GDPR: data is only processed for the purpose of improving our websites and for their needs-oriented design.

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It records anonymised interactions of randomly selected individual visitors to the website. This produces a log report, e.g. of mouse movements and clicks, with the aim of identifying the available options for improving our websites. Hotjar uses cookies for this purpose. To eliminate any direct reference to a specific individual, IP addresses are always anonymised before they are stored for further processing. Furthermore, information regarding operating system, browser, incoming and outgoing links, geographical origin as well as resolution and type of devices is analysed for statistical purposes. This information does not contain personal details, and neither we nor Hotjar communicate it to third parties.

If you do not want this data to be logged, you can disable this on all websites that use Hotjar by setting the DoNotTrack header in your browser. For more information, visit https://www.hotjar.com/opt-out

For further information about Hotjar and data processing by Hotjar, please visit the following manufacturer’s web link: https://www.hotjar.com/privacy

c) Google-Remarketing

We use the remarketing technology of Google Inc., 600 Amphitheatre Parkway Mountain View, Ca 94043, USA ("Google") on our websites. Processing your data for remarketing purposes is based on article 6 paragraph 1 point (f) GDPR ("legitimate interests"). By using remarketing measures, we want to make sure that you are presented with advertising based on your interests in order to make our web offer even more interesting to you and to avoid annoyance due to uninteresting advertising when visiting other websites.

The Google remarketing function is used to present visitors of our websites with advertisements related to their interests (within the Google advertising network). This is done by means of the cookies stored in your browser. They are used by Google to analyse your usage behaviour when visiting different websites. Google can notice your previous visit to our websites and then present you advertisements of our products and services on other websites that also use the Google remarketing function. According to a statement by Google, data collected for the purpose of remarketing will not be merged with any personal details that may be stored by Google. In particular, only pseudonymised data is used for remarketing according to Google.

If you do not want Google's remarketing function to be applied, you can disable it generally using the settings at http://www.google.com/settings/ads.Alternatively, you can disable the use of cookies for interest-related advertising via the advertising network initiative by following the instructions athttp://www.networkadvertising.org/managing/opt_out.asp. For more information about Google remarketing and the Privacy Policy of Google, please go to http://www.google.com/privacy/ads/.

You may disable the use of targeting and remarketing technologies – as a whole or individually – by selecting them in the preference manager under the following link:

http://youronlinechoices.com/de/praferenzmanagement/

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d) Your Cookie-settings


Shop (its-my-light.ch)

Data Processor
Responsible:Derungs Licht AG
Address:Hofmattstrasse 12, 9200 Gossau
Phone:+41 71 388 11 66
E-Mail:mailbox@derungs.swiss
Webwww.derungs.swiss
CEO: Andreas Schenkenbach

Scope of processing
When you register for our web-shop, the following personal data categories will be processed:
•Address data (street, mailbox, postcode, city, country)
•Contact person (title, first name, last name, e-mail, phone number,)
The purpose of processing is the shipping of the product.
Processing is subject to your consent, which your consent by using the order.

Forwarding and foreign transactions
Contact requests, products requests or orders from other countries (except for D-A-CH) will be forwarded for processing to the subsidiaries or exclusive representative in the relevant countries.
Your data will not be forwarded to any other third party.

Rights of data subjects
You have the rights of access to and rectification or erasure of personal data, the right to restriction of processing as well as the right to object any processing. Furthermore, you are entitled to lodge a complaint with a supervisory authority if you believe that processing of your personal data is illegal.

Changes to this data protection declaration

Because the framework conditions for data protection are constantly changing, we must reserve the right to adjust this data protection declaration and usage conditions, without prior notice, to changes in the law or a current legal judgment. Only the version currently published here is valid.


We therefore recommend that you visit our website at regular intervals to familiarize yourself with the changes.

Contact

Contact us for any questions, claims or suggestions. We will welcome your comments concerning our privacy policy. Your contact person is:

Derungs Licht AG
Hofmattstrasse 12
CH-9200 Gossau
Tel.: +41 71 388 11 66
Fax: +41 71 388 11 77
Email: mailbox@derungs.swiss

Date: Juli 2021

Die Marke Waldmann steht für innovative Beleuchtungslösungen. Das mittelständische Familienunternehmen wurde 1928 in Villingen-Schwenningen gegründet und wird heute als Herbert Waldmann GmbH & Co. KG in dritter Generation von Gerhard Waldmann inhabergeführt. Der Hersteller entwickelt und produziert hochwertige Leuchten für die Anwendungsbereiche Industrie, Büro, Pflege und Gesundheit sowie Systeme für die medizinische Phototherapie. Das umfassende Know-how der Waldmann Lichtingenieure steht für Qualität made in Germany und die kontinuierliche Optimierung von Produktivität, Sicherheit, Gesundheit und Energieeinsparungen.

Es ist Ihnen möglich, unsere Website zu besuchen, ohne. personenbezogene Daten zu zeigen und damit ohne uns gegenüber Ihre Identität. zu offenbaren.. Klicken Sie nicht auf den Button oder sind Sie nicht eingeloggt, wird kein Cookie auf Ihrem Rechner platziert.. Die IP-Adresse ist dann anonymisiert, sodass keine Rückschlüsse auf Ihren Rechner oder Sie als Benutzer möglich sind.Informationen zur Datenerhebung (Zweck, Umfang, weitere Verarbeitung, Nutzung) durch LinkedIn sowie zu Ihren diesbezüglichen Rechten und Einstellungsmöglichkeiten zum Schutz Ihrer Privatsphäre entnehmen Sie bitte den Datenschutzhinweisen unter https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policyAuf der Derungs-Website werden folgende Cookies verwendet:• LinkedIN Insight TagSollten Sie eine Verwendung von Browser-Cookies nicht wünschen, können Sie Ihren Browser so einstellen, dass eine Speicherung von Cookies nicht akzeptiert wird.. Klicken Sie nicht auf den Button oder sind Sie nicht eingeloggt, wird kein Cookie auf Ihrem Rechner platziert.Besuchen Sie eine Seite mit „Empfehlen“-Button, wird die gekürzte IP-Adresse übermittelt.. Klicken Sie nicht auf den Button oder sind Sie nicht eingeloggt, wird kein Cookie auf Ihrem Rechner platziert.Besuchen Sie eine Seite mit „Empfehlen“-Button, wird die gekürzte IP-Adresse übermittelt.. Wir erheben, verarbeiten und nutzen die im. Zusammenhang mit unserer Website anfallenden personenbezogenen Daten ausschließlich. im Rahmen der gesetzlichen Bestimmungen und nur zur Erfüllung des Zweckes, zu. dem Ihre Daten uns von Ihnen überlassen worden sind.. Sie können die Speicherung von Cookies durch eine. entsprechende Einstellung Ihrer Browser-Software verhindern; wir weisen jedoch. darauf hin, dass Sie in diesem Fall gegebenenfalls nicht sämtliche Funktionen. unseres Internetauftritts vollumfänglich werden nutzen können.. Weitere Informationen zu Nutzungsbedingungen und. Datenschutz im Zusammenhang mit Google Analytics finden Sie auf den. Internetseiten von Google.. Diese Informationen sind nicht. personenbezogen und werden von uns oder von Hotjar nicht an Dritte. weitergegeben.

Ob BMW 1er, 3er, 6er, X3 oder X6: Wir beraten Sie gerne und suchen gemeinsam mit Ihnen das richtige Modell mit der passenden Ausstattung für Ihre Bedürfnis

Die Berechnung beruht auf der Verordnung des UVEK über Angaben auf der Energieetikette von neuen Personenwagen (VEE-PW) vom 07.11.2019.. Die Angaben zu Kraftstoffverbrauch, CO2-Emissionen und Stromverbrauch wurden nach dem vorgeschriebenen Messverfahren VO (EU) 2007 / 715 in der jeweils zur Genehmigung des Fahrzeugs gültigen Fassung ermittelt.. Für die Bemessung von Steuern und anderen fahrzeugbezogenen Abgaben, die (auch) auf den Verbrauch und/oder CO2-Ausstoss abstellen, können je nach Kantonaler Regelung teilweise andere als die hier angegebenen Werte gelten.. BMW 118i, 1 499 cm3, 100 kW (136 PS), 6,6 l/100 km, 151 g CO2/km, Energieeffizienzkategorie C. Barkaufpreis CHF 38 947.– (Grundpreis: CHF 34 600.– plus Sonderausstattung Paket Pure M Sport CHF 5 970.– [Ausstattungswert CHF 7 460.– abzüglich Paketpreisvorteil von CHF 1 490.–] abzüglich Swiss Bonus von CHF 1 623.– ), 1. grosse Leasingrate: 18,7 % des Fahrzeugpreises, effektiver Jahreszins: 2,94 %, monatliche Leasingrate: CHF 299.-, Laufzeit: 48 Monate, Laufleistung: 10 000 km/Jahr.. Die Berechnung beruht auf der Verordnung des UVEK über Angaben auf der Energieetikette von neuen Personenwagen (VEE-PW) vom 07.11.2019.. Die Angaben zu Kraftstoffverbrauch, CO2-Emissionen und Stromverbrauch wurden nach dem vorgeschriebenen Messverfahren VO (EU) 2007 / 715 in der jeweils zur Genehmigung des Fahrzeugs gültigen Fassung ermittelt.. Für die Bemessung von Steuern und anderen fahrzeugbezogenen Abgaben, die (auch) auf den Verbrauch und/oder CO2-Ausstoss abstellen, können je nach Kantonaler Regelung teilweise andere als die hier angegebenen Werte gelten.. Die Berechnung beruht auf der Verordnung des UVEK über Angaben auf der Energieetikette von neuen Personenwagen (VEE-PW) vom 07.11.2019.. Für die Bemessung von Steuern und anderen fahrzeugbezogenen Abgaben, die (auch) auf den Verbrauch und/oder CO2-Ausstoss abstellen, können je nach Kantonaler Regelung teilweise andere als die hier angegebenen Werte gelten.. Die Berechnung beruht auf der Verordnung des UVEK über Angaben auf der Energieetikette von neuen Personenwagen (VEE-PW) vom 07.11.2019.. Für die Bemessung von Steuern und anderen fahrzeugbezogenen Abgaben, die (auch) auf den Verbrauch und/oder CO2-Ausstoss abstellen, können je nach Kantonaler Regelung teilweise andere als die hier angegebenen Werte gelten.. Abgebildetes Modell enthält Sonderausstattungen: BMW Individual Aventurinrot metallic CHF 3’110.–, Sportpaket CHF 4’060.–, 22" Aerodynamikräder 1020 Bicolor 3D-Glanzschliff Jet Black CHF 1’560.–, BMW Individual Exterieur Line Titanbronze CHF 830.–, Exclusive Package CHF 5’490.– und BMW Laserlicht CHF 2’710.–.. Wo immer Sie sich auch gerade befinden: Verbinden Sie jetzt Ihre Welt mit der Welt von BMW und profitieren Sie von zahlreichen Funktionen, die Ihnen den Alltag erleichtern.

Die Train2022 Studie von Rogator stellt fest, dass Kundenloyalität begrenzt bleibt, wenn Neukunden bessere Angebote als Bestandskunden bekommen. Auch das Alter spielt eine Rolle.

Das Meinungsforschungsinstitut Rogator hat die Preisfairness im Mobilfunk untersucht.Quelle: www.rogator.de / Screenshot teltarif.de. Nachdem die Corona-Pandemie im Augen­blick noch nicht wieder ins allge­meine Bewusst­sein zurück­gekehrt ist, wurde der Wett­bewerb im Mobil­funk­bereich wieder härter: Dies liege nicht nur an den erwei­terten Leis­tungs­stan­dards, an verän­derten Konsu­men­ten­bedürf­nissen (z.B.. Die Ange­bote versu­chen die sich wandelnden Wünsche der Kunden zu treffen.. Und trotzdem: Die Bereit­schaft der Kundinnen und Kunden, den Anbieter zu wech­seln, bleibe auf einem unver­ändert hohen Niveau, stellten die Markt­for­scher fest.. Johannes Hercher, Vorstand der Rogator AG und Mit-Autor der Studie "OpinionTRAIN", erklärt das so: „Wenn eine Branche mit einem signi­fikanten Kunden­abwan­derungs­risiko zu kämpfen hat, dann kann eine Stra­tegie darin bestehen, sich primär auf Neukunden zu konzen­trieren, um den Kunden­bestand auszu­bauen – eine Stra­tegie, die im Mobil­funk­markt immer noch vorherrscht.. Im Mittel gebe im März/April 2022 etwa 15 Prozent der Befragten mit Lauf­zeit­ver­trag an, den Mobil­funk­anbieter in den nächsten Monaten wech­seln zu wollen (in den Vormes­sungen 2019 und 2017, also vor der Corona-Krise, lagen die Vergleichs­werte auf einem ähnli­chen Niveau).. Bereits in der Messung vor Ausbruch der Corona-Krise waren die Ergeb­nisse für Voda­fone proble­matisch, betonten die Forscher, daran habe sich offen­sicht­lich wenig geän­dert.. Wie fair sind die Preise für Handyverträge - wie loyal die Kunden?Foto: Picture Alliance/dpa. Auffal­lend in der aktu­ellen Messung: 35 Prozent der Voda­fone-Kund­schaft und 36 Prozent der 1&1-Kund­schaft vermuten, anderen Kundinnen und Kunden würden bessere Preise ange­boten.. In einem verstärkten Wett­bewerb versu­chen die Anbieter, die Ansprüche der Verbrau­cher zu erfüllen, solange es für die Unter­nehmen attraktiv bleibt.. Der Net Promoter Score (NPS) stellt die Diffe­renz dar zwischen dem Anteil der Verbrau­che­rinnen und Verbrau­cher, die ihren Mobil­funk­anbieter weiter­emp­fehlen, und dem Anteil derer, die keine Empfeh­lung abgeben (Werte­bereich -100 bis +100).. Wieder­holt zeige sich, so die Forscher, dass lang­jäh­rige Vertrags­kunden kein Verständnis für die Werbe­akti­vitäten der Anbieter haben, wenn sie heraus­finden, dass Neukunden ihnen gegen­über bevor­zugt werden.. In der Gruppe der Personen, die einen Anbie­ter­wechsel planen, ist die Zustim­mung auf diese Frage mit 56 Prozent beson­ders groß.. Während Bestands­kunden erwarten, dass sich Kunden­treue auszahlt und sie für den Fort­bestand der Vertrags­bezie­hung belohnt werden, sehen viele Verbrau­cher statt­dessen einen Schwer­punkt der Anbieter bei der Gewin­nung von "Neukunden".. Befra­gungs­ergeb­nisse lassen klar erkennen, dass sowohl die Kündi­gungs- als auch die Weiter­emp­feh­lungs­absicht durch die Wahr­neh­mung eines fairen Umgangs mit den Kundinnen und Kunden "ange­trieben" werden.

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